Your wellbeing is our priority

Health & Safety Guidelines for COVID-19 Management,
Staff & Customers

The health and safety of our guests, employees, families and respective communities depend on the strict adherence to this guide along with rational and considerate thought. 

The Manager of each department is responsible for monitoring and consistently reinforcing health and safety standards at the hotel in coordination with being a Rapid Response Leader. 

Preparedness and Responses to outbreak of COVID-19 for Staff

All managers are advised to consider the exposure level of employees, the individual risk factors and other recommended good practices outlined in this document.
This will not only enable the prevention/control of the spread of infection but will also prevent panic situations in the event of detecting a suspected case.
To consider and address the level of risk with each member of staff – including from where, how, and to what sources of COVID-19, employees might be exposed to – as follows:

        • The general public, customers, and coworkers
        • Sick individuals or those at particularly high risk of infection (people who have visited locations with confirmed ongoing COVID-19 transmission) 
        • Non-occupational risk factors at home and in community settings
        • Workers’ individual risk factors (older age, presence of chronic medical conditions, immune compromised conditions, obesity, pregnancy, smokers) 
The following categories of workers should not report for work :
  • Those having fever, with or without acute respiratory symptoms such as cough, runny nose, sore throat and/or shortness of breath. 
  • Those who have had contact with suspected or confirmed case of COVID-19 for the last 14 days. 
  • Those who are quarantined for COVID-19. The Manager should ensure that if a sick person reports for work to contact the local PHI immediately.                                                                      
  • A specific isolation room preferably with an attached bathroom/toilet should be identified in the workplace in advance, to transfer workers suspected of having COVID-19 infection. It should be one that can be disinfected.
Special advice in case of detecting a suspected case at the workplace :

In the event of detecting a suspected case in the workplace, to seek assistance from hotline 1390 and follow the instructions given or alternatively transfer the worker to the nearest government hospital, by ambulance. Suwasariya ambulance service can be contacted by dialing 1990.
The suspected worker should continue to wear a mask and be kept in isolation and all relevant precautions should be taken to limit the spread of the disease, until transfer to hospital.
If this person tests as positive the health authorities will visit the facility and will instruct on further preventive measures

Responsibilities of Department Managers

All guidelines and requirements herein described are enforced.

Checklists and logbooks are to be maintained according to new guidelines for the following:
  • Entering the property (Security)                                                                                                        
  • Cleaning staff quarters                                                                                                         
  • Cleaning staff washrooms                                                                                              
  • Cleaning guest rooms                 
  • Cleaning Public Areas                                  
  • Daily staff briefings
  • Ensuring sanitary storage conditions
  • Cleaning water tanks and geysers
  • Washing AC filters
  • Registration/self-declaration forms from guests
Key messages at visible places for staff promoting:
  • Hand washing                                                                                                                     
  • Safe social distancing                                                                                                           
  • Respiratory symptoms of COVID-19
  • Cleanliness and basic hygiene practices                                                                             
  • Contact information of GM                                                                                             
  • Emergency telephone numbers,                                                                                   
  • Doctor on call.                                                                                                                   
  • Local ambulance service.                                                                                                                             
  • Local PHI 
  • Key messages at visible places for guests promoting:                                                                                                                                                                  
  • Hand washing                                                                                                                     
  • Safe social distancing                                                                                        
  • Respiratory symptoms of COVID-19

All workers on the property must be permanent or traceable. Their names and addresses must be documented in a register. Refrain from employing temporary workers.
Educate and train all employees on COVID-19 infection, risk factors and protective behavior (cough and sneeze etiquette and care of PPE and to follow the instructions in this document),as well as how to manage incidents regarding co-workers and guests.

Encourage staff to maintain good personal health and hygiene by practicing the following :
  • A balanced diet 
  • Drinking adequate amounts of clean water 
  • Regular physical exercise 
  • Abstain from unhealthy habits such as smoking and consuming alcohol

Personal protective equipment (PPE) such as gloves, face masks and aprons must be provided to the employees and they should be encouraged to wear them, according to recommendations. Ensure that all masks and gloves shall not be re-used and shall be securely disposed.

Responsibilities of Department Managers

All guidelines and requirements herein described are enforced.

Checklists and logbooks are to be maintained according to new guidelines for the following:
  • Entering the property (Security)                                                                                                        
  • Cleaning staff quarters                                                                                                         
  • Cleaning staff washrooms                                                                                              
  • Cleaning guest rooms                 
  • Cleaning Public Areas                                  
  • Daily staff briefings
  • Ensuring sanitary storage conditions
  • Cleaning water tanks and geysers
  • Washing AC filters
  • Registration/self-declaration forms from guests
Key messages at visible places for staff promoting:
  • Hand washing                                                                                                                     
  • Safe social distancing                                                                                                           
  • Respiratory symptoms of COVID-19
  • Cleanliness and basic hygiene practices                                                                             
  • Contact information of GM                                                                                             
  • Emergency telephone numbers,                                                                                   
  • Doctor on call.                                                                                                                   
  • Local ambulance service.                                                                                                                             
  • Local PHI 
  • Key messages at visible places for guests promoting:                                                                                                                                                                  
  • Hand washing                                                                                                                     
  • Safe social distancing                                                                                        
  • Respiratory symptoms of COVID-19
All workers on the property must be permanent or traceable. Their names and addresses must be documented in a register. Refrain from employing temporary workers.
Educate and train all employees on COVID-19 infection, risk factors and protective behavior (cough and sneeze etiquette and care of PPE and to follow the instructions in this document),as well as how to manage incidents regarding co-workers and guests

Encourage staff to maintain good personal health and hygiene by practicing the following. 

      • A balanced diet 
      • Drinking adequate amounts of clean water 
      • Regular physical exercise 
      • Abstain from unhealthy habits such as smoking and consuming alcohol

Personal protective equipment (PPE) such as gloves, face masks, and aprons must be provided to the employees and they should be encouraged to wear them, according to recommendations.  Ensure that all masks and gloves shall not be re-used and shall be securely disposed of. 

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